DELIVERY

How Will My Order Be Delivered?

We wouldn’t want to keep you waiting for your package or worry about its safety, so we’re offering the fastest, safest, and most reliable shipping method. We dispatch all packages through TCS and Blue EX. Depending on your location and circumstance, we’ll pick the best dispatch method and carrier for you when you order. All items that Anceru ships come in a presentable packaging to make sure it doesn’t get compromised on their way to your doorstep.

When Will My Order Arrive?

After placing your order, you can expect your package to arrive within 4 working days. You’ll get all the details you’ll need to track your products. The estimated dispatch, delivery dates as well as tracking number will be sent straight to your email. You will also get frequent updates so you’ll know exactly when you’ll get your items.

What is Delivery Costs?

We don’t charge any shipping fees so delivery is totally free. All items you purchase from Anceru will be delivered straight to your doorstep with no additional costs.

RETURN

What is Return Policy

We want you to love it.

However, if, for some reasons, you feel differently about the product, you can return it for up to 14 days only. Returning the product means shouldering the costs of returning that item to us- unless it’s our mistake.

Before you send the item back, make sure that it still has its original tags and packaging and that it hasn’t been used or altered. In case your orders have been damaged, we’ll help you get a replacement as soon as possible.

What if My Order Arrives Damaged?

Before we send out any order, we make sure that each of them is well-packaged so that they don’t get damaged along the way. If, for some reasons, the product still arrives to you damaged, you can send an email to servise@anceru.com and tell us your replacement details. Please include the following details:

  1. The problem you experienced
  2. Your contact method

Without goal to provide convenient, safe, and efficient shopping online, we’ll respond to your request as quickly as possible- with no extra charge.

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